Company Policies
Refund Policy-
At Blue B Marketing LLC, we value the satisfaction of our clients. We aim to provide high-quality services that meet your business needs. However, we understand that circumstances may arise where a refund is requested. Our refund policy is designed to be fair and transparent for both parties.
24-Hour Cancellation:
If you request a refund within 24 hours of making a payment, you are eligible for a full refund, provided that no work has begun.
Work Not Started:
If we have not started the agreed-upon services, you are also entitled to a full refund, even after the 24-hour window. You will be notified once work has commenced.
Non-Refundable Payments:
Once we have started working on your project, payments are non-refundable due to the nature of our services and the resources allocated to each task.
Delivery Policy-
At Blue B Marketing LLC, we prioritize timely and efficient delivery of all services. The following outlines our delivery process and expectations:
Project Timelines:
Upon commencement of a project, we will provide an estimated timeline for the completion of each phase. This timeline will be discussed and agreed upon before work begins.
Delivery Milestones:
For larger projects, we may establish delivery milestones. These milestones will allow you to review progress and provide feedback at various stages of the project.
Revisions and Adjustments:
After each milestone, you will have the opportunity to request revisions or adjustments. Revisions may impact the overall delivery timeline, but we will keep you informed of any changes.
Late Delivery:
While we strive to meet all deadlines, certain factors beyond our control may affect delivery times. In such cases, we will communicate with you as soon as possible and provide an updated delivery schedule.
Final Delivery:
Once the project is completed, final deliverables will be shared with you via your preferred method of delivery (email, cloud storage, etc.). Upon delivery, any remaining payment balance will be due as per our agreed terms.
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Return Policy-
At Blue B Marketing LLC, we are committed to providing exceptional digital marketing services. Due to the nature of our services, returns do not typically apply in the traditional sense, as we deliver intangible products such as campaigns, strategies, and creative materials. However, we have outlined a policy to address any issues with service quality or deliverables:
Service Quality Concerns:
If you are unsatisfied with the quality of any deliverable, you may request revisions or adjustments within 7 days of receiving the final product. We will work to address any concerns and ensure the service meets the agreed-upon standards.
Non-Tangible Deliverables:
As our services are based on digital products and intangible deliverables (such as marketing strategies, SEO, ads, etc.), returns or exchanges of completed services are not possible once work has been approved and delivered.
Revision Policy:
- Included Revisions:
We include a limited number of revisions as part of our services. Specific details about included revisions will be outlined in your service agreement. After revisions have been used, additional changes may incur extra fees.
- Revision Requests:
Revision requests must be submitted within 7 days of the initial delivery of the work. Requests made after this period may not be eligible for further changes.
Once services have been completed and approved, no returns are permitted. If the project has been fully delivered and no concerns or revision requests are made within the designated time frame, the service will be considered final, and no refunds or returns will apply.
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Cancelation Policy-
At Blue B Marketing LLC, we understand that circumstances may change, and you may need to cancel your services. Our cancellation policy ensures transparency and fairness for both parties.
Cancellation Before Work Commences:
- Full Refund Eligibility:
If you request to cancel the service before work has started, you are eligible for a full refund, no questions asked.
Cancellation After Work Has Begun:
- Partial Refund Eligibility:
If work on your project has started, you may still cancel the service, but only a partial refund will be issued based on the work completed up to the point of cancellation. Any materials, strategies, or deliverables created during this period will remain the property of [Your Digital Marketing Agency Name], unless otherwise agreed.
2. No Refund After Completion:
Once the project has been completed and delivered, cancellation is no longer possible, and the service will be considered final.
How to Cancel:
To cancel a service, please contact us immediately at [Your Contact Information]. Cancellations must be submitted in writing via email or through our designated communication channel. We will confirm the cancellation and process any eligible refunds within 5-7 business days.
Ongoing Services:
For ongoing or retainer-based services, cancellation requires a 30-day notice. You may cancel the service at any time, but work scheduled within the 30-day period will be completed, and you will be billed accordingly.
This cancellation policy ensures clients understand how to cancel services and the refund structure if work has already begun. It also clarifies ongoing service arrangements for long-term projects or retainers.
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